UJ Jewelry Shipping Policy

Shipping Carrier: In INDIA most orders are sent completely insured by the professional couriers. We will email you the tracking number once your order has been shipped. The delivery of all goods is guranteed. All items are shipped completely insured from Kothagudem. You will not be responsible for lost, stolen, misdelivered or misplaced items. We have been shipping goods all over for the past 3 years now.

Shipping Time for In Stock Items: Please see the product details for each product. The shipping time varies for each product even if it is In Stock. The product details provides the approximate estimated number of days it will take for us to ship the item to you from Kothagudem. This is NOT the number of days in which this item will be delivered to you. If you need your order to be delivered to you by a specific date please call us BEFORE you place the order and check with us if it is possible or not. Usually it can take anywhere between 2-7 business days for us to ship an In Stock item to you from Kothagudem.

Shipping Time for Special Order – Made to Order Items: Please see the product details for each product. The shipping time varies for each product. A Special Order – Made to order product is a product that is not currently ready in stock, it will only be made for you once you place the order. The product details provides the approximate estimated number of days it will take for us to ship the item to you from Kothagudem. This is NOT the number of days in which this item will be delivered to you. If you need your order to be delivered to you by a specific date please call us BEFORE you place the order and check with us if it is possible or not. Broadly speaking, it can take anywhere between 7 – 30 business days for us to ship a Special Order – Made to order item to you from Kothagudem. Please see the shipping time listed in the product details page to get a better estimate of the shipping time for that item.

Order Status and Tracking Orders: After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order. If you signed up for SMS text alerts then we will also text you the tracking number to your cell phone once we ship the item to you from Kothagudem. You can also check the status of your order and/or track your order on our website here

Delayed or Lost Orders: If your order has not been delivered to you by the expected deliuvery date, do call and/or email us and inform us so that we can do everything possible to expedite the process and get it delivered to you at the earlieast possible. A parcel is considered lost after it has been in the system for a period of 15 business days for orders. We cannot take responsibility for delays caused by the courier or due to weather conditions. Although orders normally get delivered in 2-3 days, we are unable to file a claim until this period of time has elapsed.

Wrong or Incomplete Address: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.